week 5 post 12

The "Library" Elf is not hard at all. All it took was 5 minutes and one question to verify with co-worker that "that was all". Hope week 6 will be easy too. This service will defenitely benefit customers and staff as well. No more comments like "but we didnot receive any email"; and no more "we're very sorry; we will inform our network service dept." Thanks